Delete your account
You can delete your Turbo account and the data associated with it at any time, from the app or by writing to us.
How to delete it
In the app
Open Turbo and go to Profile → Settings → Delete account, then confirm. Close any open positions and withdraw your balance first — the app will tell you if something is outstanding. You are signed out straight away.
Without the app
Write to support@turbo.co from the email address on your account and ask us to delete it. We aim to reply within 24 hours, and we may ask you to confirm the request before we act on it.
Delete some of your data, keep the account
By email
Write to support@turbo.co from the email address on your account and tell us which data to delete, for example your phone number, profile picture or analytics data. You can also remove your profile picture, watchlists and alerts yourself in the app. The records below that we have to keep are kept either way.
What happens to your data
Deleted
Your account and the personal data we hold for it, including your email address, username, profile picture, phone number, watchlists, alerts and notification settings, are deleted.
Kept
We keep transaction and verification records for the periods that financial, anti-money-laundering and tax laws require. Information recorded on a public blockchain, including wallet addresses and trading activity, is public and permanent and cannot be removed by us or by you. The details are in our Privacy Policy.