Support
Something not working, or a question about your account? Write to us and a person will read it. We aim to reply within 24 hours.
Contact us
Tell us the email address on your account and what you were trying to do. If it concerns a specific market or price, include the market and the time you saw it — it helps us help you quicker.
Common questions
Building your watchlist
Add the stocks, commodities, crypto, currencies and Pre-IPO markets you want to follow, and reorder them however you like. If a market you expect to see is missing, write to us with its name and we will look into it.
Live prices and order books
Every price on Turbo comes from a live order book on a public market and updates 24/7/365. If a price looks stale or the order book stops updating, check your connection first, then write to us with the market and the time you saw it.
Trader track records
Track records are built from settled positions on a public market, not from self-reported results. They show returns alongside position size. If a record looks wrong, write to us with a link and we will check it.
Verifying your identity
Some features require you to verify your identity. The verification process collects your documents directly and tells us the outcome. If a check fails and you think it is wrong, write to us and we will look into it.
Security and account access
If you cannot get into your account, or you think someone else has, write to us immediately. Keep your device locked and your email account secure, since access to your email is enough to sign in. We will never ask you for a recovery phrase, a private key, or a one-time code.
Closing your account
You can delete your account in the app under Profile → Settings → Delete account, or by writing to us. What happens to your data afterward is set out in our Privacy Policy.
More
- Terms of Service — the agreement governing your account.
- Privacy Policy — what we collect and how to exercise your rights.