Support
Something not working, or a question about your account? Write to us and a person will read it. We aim to reply within 24 hours.
Contact us
Tell us the email address on your account and what you were trying to do. For a specific deposit, withdrawal or trade, include the date and amount so we can find it faster.
Common questions
Adding funds
You can add funds by card or Apple Pay, by bank transfer, or by depositing crypto from another wallet or exchange, where supported. Check the app for methods available in your region and the exact minimums, charges and processing times. If a deposit does not arrive, write to us with the date and amount before trying again.
Withdrawals
Withdrawals use the same supported methods as deposits. Check the app for availability in your region and the exact minimums, charges and processing times. Only your available balance can be withdrawn. Turbo cannot restrict wallet withdrawals, but payment providers apply their own checks and restrictions. For crypto, use an address you control on the network shown — an incorrect transfer cannot be reversed or refunded.
Verifying your identity
Verify your identity before depositing or trading with real money. You can browse markets and paper trade before verification. The verification process collects your documents directly and tells us the outcome. If a check fails and you think it is wrong, write to us and we will look into it.
Fees
Turbo charges 0.05% of your trade value, plus the applicable exchange fee and any network fees. The full schedule is in our Terms of Service.
Security and account access
Sign in on another device using the same credentials. You can also export your wallet. If you need help with access or export, or think someone else has accessed your account, write to us at support@turbo.co. Keep your device locked and your sign-in credentials secure. We will never ask you for a recovery phrase, a private key, or a one-time code.
Closing your account
You can delete your account in the app under Profile → Settings → Delete account, or by writing to us. Close any open positions and withdraw your balance first — the app will tell you if something is outstanding. What happens to your data afterward is set out in our Privacy Policy.
More
- Documentation — how the product works, in detail.
- Terms of Service — the agreement governing your account.
- Privacy Policy — what we collect and how to exercise your rights.